Had a go at my phone company
Oct 24th, 2009 by elle
Of course then I felt a bit bad about it, but I was just so miffed!
First off, let me just say, I’m back! Yep, I was all sick and stuffed up for the last two weeks, and couldn’t bring myself to do much of anything, but in the last few days I’ve started feeling great! I’m even doing some very belated Spring Cleaning! Well, I figure it’s spring on the other side of the world, so it’s all good.
Now, not this weekend just past but the one before that I noticed a rather alarming slow-down in my internet connection. I say alarming because my fiance and I have been playing a new MMORPG, Aion, and we’ve been freaking loving it! More on that story later – yes that was a Dead Ringers reference. It’s been slowing down to the point that we thought we had used up all our allotted downloads, and were in fact now on dial-up speed. We checked, and though we were close to our limit – from downloading Aion in the first week of the month – we weren’t over it, and after an hour or so our connection seemed okay again. During the week I called and upped our download limit so we won’t run out of MB before the end of the month, and I plan to just take it back down to normal the month after that.
The same thing happened this weekend, so I checked online thinking there was no way we would have reached our quota – now at 50 gig per month from 25 gig – and I found that we were dreadfully close to 25 gig, and that the service hadn’t been changed… even though I ordered it on Monday and here it was Saturday afternoon…
So I called the company again! Now, this is my phone, cable TV, and internet all rolled into one. So I was on hold for 20 minutes, and their hold music is incredibly loud and offensive rock type crap that was so loud, I had to turn my phone down to almost the lowest volume setting. When I finally got to talk to someone, they were so friendly and chipper that I felt rather bad for being as hostile as I had been on the phone. They checked our line and found some irregularities, so they were going to send someone out to fix it on the Tuesday, and they sorted out the downloads being upped. It’s enough to make me want a damn SDSL internet connection, but I’ll stick to what I’ve got, because I can’t afford anything else, and heck, cable broadband should be good enough!
I went with this company because they weren’t one of the mega telecoms companies, thinking I’d get better service, and it was that way for years, but since they were bought by a new company, they haven’t been as good. They’re probably a subsidiary of BT by now, and I really didn’t want any of the BT home phones packages. I’m not saying they’re bad just because they are a big company, just saying I thought the customer service on a smaller one would be better.
I’ve become so anti-social that I have having a telephone system at all, but I suppose it’s necessary so I’ll keep it, but goodness I just want a quiet weekend where everything continues to work!
Okay pattern for today has to be electrical inspired… Captain Capacitor is the right way to go, I reckon!